Frequently Asked Questions

Find answers to common questions about BentID's services.

Age & Identity Verification

What is BentID.com?

BentID.com is a secure identity aggregation and verification service that allows you to verify your age and identity once, and then use that verified status to access various online services requiring such verification (e.g., BentBox). We do not host any content; our sole purpose is verification.

How does the identity verification process work?

To verify your identity, you will securely upload images of a government-issued photo ID and a live selfie or video for biometric comparison. Our advanced systems confirm your age and identity, compliant with UK regulations. We may also leverage existing verifications from trusted providers like Stripe or Yoti.

Is my personal data safe with BentID?

Absolutely. Your privacy and data security are our top priorities. Your sensitive ID documents and personal information are encrypted at rest and in transit, and are never shared with anyone or any third-party services for marketing or other purposes. We only send a simple "verified" confirmation to the services you wish to access. We are a Swiss-based company, adhering to stringent data protection regulations including GDPR.

How much does BentID verification cost?

There is a one-time fee of $1.99 for the identity and age verification service. This fee is non-refundable once the verification process has begun.

Do I need to re-verify my identity?

While BentID aims for a "verified once, always available" experience, re-verification might be necessary if your uploaded ID expires, if a third-party verification service we used has an expiry date, or due to changes in regulatory requirements or security concerns.

What if I have issues with my verification?

If you encounter any problems or have questions regarding your verification, please contact our support team at info@bentid.com. We are here to assist you.

Can I use BentID for services other than BentBox?

Yes, BentID is designed to work with any compatible third-party service that integrates with our verification system. As our network grows, you'll be able to use your BentID for more and more online platforms requiring age or identity confirmation.

Model Release Forms

What are BentID model release forms?

BentID model release forms are self-contained documents based on cryptographic signatures that can be verified externally from BentID and are legally valid documents.

Who can be added to a model release form?

Models need to have a verified BentID account in order to be added to a model release form. Models are the ones benefitting the most from BentID. You can read more about how BentID protects model privacy here.

I am a photographer, what are the benefits of BentID?

BentID gives you the peace of mind that your model identification is handled properly and securely. When you personally collect, store, and share models' ID documents, you legally become a "data controller" under regulations like GDPR. This makes you directly liable for the security of that data and responsible for any privacy-related issues or breaches. BentID handles the ID verification for you so that you don't have to worry about these complex privacy issues.

You can read more here: Why photographers should not take the risk and Photographers' responsibilities and risks.

I am a model, why should I use BentID to sign model release forms?

BentID is built specifically to protect models. Instead of handing your physical ID to a photographer who might share it with countless parties, you maintain control. With BentID, you can track where your content is posted. Every time a photographer posts content featuring you through a connected platform, you will be notified of where the content is posted. We are also implementing a BentID beacon that will alert you of content where you are tagged.

Read more about how BentID protects model privacy.

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